Legal
Terms of Service
Effective date: 29 September 2026
1. Agreement
These Terms of Service govern access to and use of LabX AI's website and AI-powered WhatsApp automation services. By using the service, you agree to these terms. If you use LabX AI on behalf of a business, you confirm that you have authority to bind that business.
2. The service
LabX AI provides tools for lead capture, qualification, follow-up, automated customer conversations and related workflows. Features, integrations, usage limits and availability may vary by plan or agreement. We may change or improve the service over time, while taking reasonable steps not to materially reduce an agreed service without notice.
3. Accounts and access
You are responsible for providing accurate account information, protecting credentials, and limiting access to authorized users. You are responsible for activity performed through your account and should notify us promptly if you suspect unauthorized access.
4. Customer content and instructions
You retain rights to content and data you provide to LabX AI. You grant LabX AI the limited rights needed to host, process, transmit and generate responses from that content to provide the service. You are responsible for having the rights, notices, permissions and lawful bases required to provide personal data and business content to us.
5. Automated AI output
AI-generated responses can be incomplete, inaccurate or inappropriate in particular circumstances. You are responsible for reviewing workflows, configuring appropriate escalation rules, and deciding when human review is required. LabX AI should not be relied on as a substitute for professional legal, financial, medical or other regulated advice.
6. Acceptable use
You must not use LabX AI to violate law or third-party rights, send unlawful or deceptive communications, impersonate people or organizations, distribute malware, attempt unauthorized access, interfere with the service, or process highly sensitive information in ways prohibited by the service or applicable law. You must also comply with applicable WhatsApp, messaging, advertising and consumer-protection requirements.
7. Third-party services
LabX AI may integrate with services such as WhatsApp, CRMs, spreadsheets, hosting providers and other third-party platforms. Their terms, policies and availability apply separately. We are not responsible for a third party's independent service, outage, policy or processing decisions.
8. Fees and cancellation
If your plan has fees, pricing, billing frequency, usage limits and cancellation terms will be stated in your order, subscription or commercial agreement. Unless otherwise agreed, fees for a billing period are non-refundable after that period begins. We may suspend or terminate access for non-payment, material breach, abuse, or legal/security reasons.
9. Intellectual property
LabX AI and its licensors retain rights in the website, software, branding, documentation and underlying technology. Except for the rights expressly granted to you, these terms do not transfer ownership of LabX AI intellectual property.
10. Confidentiality
Each party should protect non-public information received from the other and use it only for the purposes of the relationship, subject to disclosures required by law or information that is already public, independently developed, or lawfully received from another source.
11. Disclaimers
To the extent permitted by law, the service is provided on an as-available basis and we do not guarantee that every automated response, lead qualification result, integration or business outcome will be accurate, uninterrupted or suitable for every purpose. You remain responsible for business decisions made using the service.
12. Limitation of liability
To the extent permitted by applicable law, LabX AI will not be liable for indirect, incidental, special, consequential or lost-profit damages arising from use of the service. Any aggregate direct liability will be limited to the fees paid by the customer for the service during the applicable period, except where such limitation is not permitted by law or where the parties' written agreement provides otherwise.
13. Indemnity
To the extent permitted by law, you are responsible for claims arising from your unlawful use of the service, your customer data or content, or your breach of these terms or third-party rights.
14. Suspension and termination
We may suspend or terminate access where reasonably necessary for security, legal compliance, abuse prevention, non-payment or material breach. On termination, access may cease and data may be deleted according to our retention practices and any applicable agreement.
15. Governing law
These terms are intended to be governed by the laws of Kenya, unless a written commercial agreement between LabX AI and a customer specifies otherwise. Disputes should first be raised with us in good faith so the parties can attempt to resolve them.
16. Changes
We may update these terms when the service, law or business practices change. Continued use after an updated version becomes effective constitutes acceptance of the revised terms to the extent permitted by law.
17. Contact
Questions about these terms can be sent to info@labx.co.ke. LabX AI is based in Nairobi, Kenya.